1. Level 1: Branch Level (Initial Complaint)

Action: Customer submits a complaint at the branch via the complaint register, letter, or email.

Responsibility: Branch in charge or other senior employee if branch in charge is not posted.

Resolution Time: 7-10 working days.

2. Level 2: Nodal Officer / Grievance Redressal Officer (If unsatisfied/No response)

Action: If the branch does not resolve the issue, it is escalated to the Head Office.

Contact:
Email: headoffice@chemmfinance.com

OR
Business Development Manager,
Corporate Office,
No. 19/1, K.C.D Complex,
3rd Cross, Mission Road,
Bangalore-560 073.

Resolution Time: 7-10 working days.